FAQ

That’s no problem at all. If you know which city you would like your goods delivered, you can receive a preliminary offer from us. As soon as you provide us with the exact address, we will complete your quotation. You can fill in the quotation form here.

Removals at Transpack must be paid in advance. You will receive our invoice 30 days before your scheduled moving date. The invoice amount must be paid at least 4 business days before the start of the service. If this is not the case, we are unfortunately forced to cancel the appointment. Please note that if the appointment is canceled, and we need to make a new appointment at short notice, this may result in additional costs.

When you or we estimate the volume, it may still differ from the actual volume. Small differences are common. It may also be the case that you eventually decide to take more or less with you. Transpack will give you an offer based on the estimate, but this is not binding. Any difference will always be corrected in the invoice. If it is more than the estimate, an additional invoice will follow. If it is less, you will receive the overpaid amount refunded to your account.

Transpack’s quote is valid for 1 month after receipt. The exact expiration date is indicated on the quote. This is due to the strongly fluctuating prices of, among other things, sea freight.

The quotation is tailored to your requests. It contains all the costs associated with the standard services that are required or desired for your move. There may, however, be some extra costs for circumstances that are unforeseen or beyond our control. An example of a potential extra cost that is beyond our control is a random customs inspection. This is determined solely by the customs officials and their charges are for the customer. Unforeseen costs could be related to circumstances at the delivery location. We try to collect accurate information from you and from our own research regarding the delivery location and expected access. On occasion, it becomes clear after we have issued a quotation that it will be necessary to incur additional costs for delivery, such as a parking permit or an outside lift. If any such situations arise, you will be informed and an invoice will be sent for the actual costs. All exclusions can be found on the quote and you are welcome to contact us for further explanation.