FAQ

  • I don’t know the exact address where I want my goods delivered. Can I already receive an offer?

    That’s no problem at all. If you know which city you would like your goods delivered, you can receive a preliminary offer from us. As soon as you provide us with the exact address, we will complete your quotation. You can fill in the quotation form here.

  • When do I have to pay?

    Removals at Transpack must be paid in advance. You will receive our invoice 30 days before your scheduled moving date. The invoice amount must be paid at least 4 business days before the start of the service. If this is not the case, we are unfortunately forced to cancel the appointment. Please note that if the appointment is canceled, and we need to make a new appointment at short notice, this may result in additional costs.

  • Must I keep to the volume of the quote?

    When you or we estimate the volume, it may still differ from the actual volume. Small differences are common. It may also be the case that you eventually decide to take more or less with you. Transpack will give you an offer based on the estimate, but this is not binding. Any difference will always be corrected in the invoice. If it is more than the estimate, an additional invoice will follow. If it is less, you will receive the overpaid amount refunded to your account.

  • How long is my quotation valid?

    Transpack’s quote is valid for 1 month after receipt. The exact expiration date is indicated on the quote. This is due to the strongly fluctuating prices of, among other things, sea freight.

  • Are all costs included in the quotation?

    The quotation is tailored to your requests. It contains all the costs associated with the standard services that are required or desired for your move. There may, however, be some extra costs for circumstances that are unforeseen or beyond our control. An example of a potential extra cost that is beyond our control is a random customs inspection. This is determined solely by the customs officials and their charges are for the customer. Unforeseen costs could be related to circumstances at the delivery location. We try to collect accurate information from you and from our own research regarding the delivery location and expected access. On occasion, it becomes clear after we have issued a quotation that it will be necessary to incur additional costs for delivery, such as a parking permit or an outside lift. If any such situations arise, you will be informed and an invoice will be sent for the actual costs. All exclusions can be found on the quote and you are welcome to contact us for further explanation.

  • What does groupage mean?

    With a groupage shipment you share a shipping container with other customers who are moving to the same country. This is a cost, and space, efficient way to move. And rest assured, your goods are kept well separated from other goods in the container. Sharing the container costs can be a very attractive option, especially when shipping small volumes.

  • Can you supply packing materials if I want to pack my goods myself?

    Transpack works together with de Verhuiswinkel, a Webshop for packing materials that also belongs to the Voerman Group. There you will find high-quality moving boxes and a range of protective materials, such as covers for your couch and mattress. If you want to bring your goods to our warehouse, you can also rent moving equipment such as trailers. For international transport it is especially important that you pack your belongings well. We are happy to advise you.

  • Do I have to pack my goods myself or does Transpack offer packing services?

    That choice is entirely up to you. You decide what you will do yourself and what you prefer us to do for you. We can provide all of the necessary packing materials and professionally pack for you. You can also choose to pack your belongings yourself and just have us pick them up and transport them for you. Or, for the most cost-efficient option, you can even pack your goods yourself and bring them to our warehouse in The Hague. Check out all the possibilities here or contact us for tailored advice. Whatever you choose, you’re in good hands with Transpack.

  • Why is your warehouse in The Hague if your office is located in Rotterdam?

    Transpack is part of the Voerman Group with its head office in The Hague. We have a shared warehouse which meets all the standards and requirements such as temperature control, humidity control and pest prevention. The warehouse facilities and staff are available for all Transpack customers.

  • My employer is paying for my move; can I contact you?

    Transpack can work with you, even if your employer is paying for the move.

  • Does Transpack provide services to all destinations?

    Transpack has a global network of trusted agents. This enables us to facilitate moves to almost any destination worldwide. There are certain destinations which are especially popular and low-priced. Our service representatives can assist you with your move to virtually any country in the world.

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